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GraphicDefine » HOW: What Clients REALLY Want

HOW: What Clients REALLY Want October 24, 2005

Pat Matson Knapp interviews consultant Joe Grant on what clients really want from their relationships with design firms. There are some surprising needs that Grant brings up and a few even opened my eyes to some of my own shortcomings with clients.

  1. Keep the Principal Involved
  2. Communicate Effectively
  3. Be Easy to Work With
  4. Exceed Expectations
  5. Keep Your Promises
  6. Anticipate Their Needs
  7. Build a Seasoned Team
  8. Do Good Work
  9. Hold Their Hand
  10. Meet Their Goals

Read the article for a full explanation of each need listed above.

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